Last Updated: February 2026
Terms of Service
1. Acceptance of Terms
By accessing or using the TextBack website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use this website or purchase any services.
These Terms apply to all visitors, users, and customers of TextBack services.
2. Description of Services
extBack provides educational coaching and guidance related to communication skills, confidence development, personal habits, and personal development.
Services may include:
• initial consultation sessions
• personalised guidance
• written educational plans
• advanced educational modules
• coaching discussions with consultants
All services are designed for educational and informational purposes only.
TextBack does not provide medical, psychological, therapeutic, or clinical services.
3. Eligibility
You must be at least 18 years of age to use this website or purchase any services.
By purchasing services, you confirm that you are legally capable of entering into binding agreements.
4. No Guaranteed Results
TextBack provides educational guidance and coaching recommendations.
Results may vary depending on individual circumstances, effort, and external factors.
TextBack does not guarantee specific outcomes, improvements, or results from the use of its services.
5. Payments
All payments are processed securely through third-party payment providers.
By purchasing a service, you agree to pay the full price displayed at the time of purchase.
Prices may change at any time, but such changes will not affect purchases already completed.
6. Nature of Services
TextBack services are consultative and educational in nature.
Customers are responsible for applying any recommendations or guidance provided during consultations or through written materials.
7. Prohibited Use
You agree not to use TextBack services:
• for unlawful purposes
• to harass, harm, or manipulate others
• to violate any applicable laws or regulations
• in a manner that damages the reputation or operations of TextBack
TextBack reserves the right to refuse service if misuse is suspected.
8. Intellectual Property
All content on the TextBack website, including:
• text
• graphics
• modules
• written materials
• guidance documents
is the intellectual property of TextBack and may not be copied, distributed, or reproduced without permission.
9. Limitation of Liability
To the maximum extent permitted by law, TextBack shall not be liable for any indirect, incidental, or consequential damages arising from the use of its services.
Customers use TextBack services at their own discretion.
10. Changes to Terms
TextBack reserves the right to update or modify these Terms of Service at any time.
Continued use of the website after changes constitutes acceptance of the revised terms.
11. Contact Information
For questions regarding these Terms of Service, please contact:
support@textback.co.uk
Privacy Policy
TextBack ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By accessing or using the TextBack website, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect certain information when you interact with our website or services.
This may include:
Personal Information
Information that can identify you directly, such as:
• name
• email address
• billing information
• information you voluntarily provide during consultations
Technical Information
When you visit our website, certain technical information may automatically be collected, including:
• IP address
• browser type
• device information
• pages visited
• date and time of access
This information helps us improve the performance and security of our website.
2. How We Use Your Information
We use collected information for purposes including:
• providing consultations and services
• responding to support requests
• processing payments
• improving our website and services
• maintaining security and preventing fraud
• communicating with customers regarding services or enquiries
We only collect information that is reasonably necessary to operate our services.
3. Payment Processing
Payments made through our website are processed by secure third-party payment providers.
TextBack does not store full credit card information. Payment details are handled directly by the payment processor in accordance with their security standards.
4. Confidentiality of Consultations
Information shared during consultations is treated with reasonable confidentiality.
However, consultations should not be considered medical, therapeutic, or legally privileged communications.
5. Sharing of Information
We do not sell, rent, or trade personal information to third parties.
Information may be shared only when necessary for legitimate business purposes, including:
• payment processing
• website hosting and technical services
• legal compliance if required by law
Any third-party service providers we use are expected to handle information responsibly
6. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure.
However, no internet-based system can guarantee absolute security. By using the website, you acknowledge that information transmitted online may carry inherent risks.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, or enforce our agreements
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and analyze website usage
Cookies help us understand how visitors interact with the website and allow us to improve functionality.
You may disable cookies through your browser settings, though some website features may not function properly.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
• request access to personal information
• request correction of inaccurate information
• request deletion of personal information where applicable
Requests can be submitted by contacting our support email listed below.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
11. Updates to This Policy
TextBack may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.
12. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
support@textback.co.uk
Refund Policy
TextBack is committed to providing high-quality educational coaching and consulting services. Because our services involve scheduled consultation time and personalised digital deliverables, refunds are handled according to the policy outlined below.
By purchasing any TextBack service, you acknowledge and agree to this Refund Policy.
1. Initial Consultation
The Initial Consultation is a scheduled service involving time with a TextBack consultant.Refund requests may be considered only if the consultation has not yet taken place.Once a consultation has been completed, the service is considered fulfilled and refunds are generally not available.
2. Strategy Sessions
Strategy sessions involve personalised guidance delivered directly by a consultant.Once a strategy session has been completed, the service is considered delivered and refunds are typically not available.
3. Written Personalised Plans
Written personalised plans are custom digital deliverables created specifically for the client based on information provided during consultations.Because these plans are individually prepared and delivered digitally, refunds are not available once the plan has been delivered.
4. Advanced Training Modules
Advanced training modules are digital educational materials.Once access to a module has been granted or the material has been delivered, the purchase is considered fulfilled and refunds are generally not available.
5. Rescheduling
If you are unable to attend a scheduled consultation, you may contact support to request rescheduling.Rescheduling requests should be made as soon as possible before the scheduled session.
6. Exceptional Circumstances
TextBack may review refund requests on a case-by-case basis in exceptional situations.All refund decisions are made at the reasonable discretion of TextBack.
7. Payment Disputes
If you experience any issue with a purchase, we encourage you to contact our support team before initiating a payment dispute.Our team will work to resolve the matter as quickly as possible.
8. Contact Information
For refund enquiries or billing questions, please contact: support@textback.co.uk Our support team aims to respond within 24–48 hours.
Disclaimer
The information and services provided by TextBack are intended for educational and informational purposes only.
By using this website or purchasing any TextBack services, you acknowledge and agree to the terms outlined in this disclaimer.
1. Educational and Coaching Services Only
TextBack provides coaching and educational guidance related to communication skills, confidence development, personal habits, and personal development.
All services, consultations, written materials, and training modules provided by TextBack are intended for general educational purposes.
They should not be interpreted as professional, medical, psychological, or therapeutic advice.
2. Not Therapy or Psychological Counselling
TextBack does not provide therapy, psychological counselling, or mental health treatment.
Nothing on this website, in consultations, or in any materials provided by TextBack should be considered medical advice, psychological treatment, or clinical services.
If you require professional medical or mental health support, you should consult a licensed professional.
3. No Medical or Nutritional Advice
Any discussions related to health, nutrition, habits, lifestyle, or wellbeing are provided for general educational purposes only.
TextBack does not provide medical, dietary, or clinical health advice.
Individuals should consult qualified professionals for medical or nutritional guidance.
4. No Guaranteed Results
TextBack provides guidance and recommendations intended to help individuals improve communication skills and personal development.
However, outcomes vary depending on individual circumstances, effort, and external factors.
TextBack does not guarantee specific results or outcomes from the use of its services.
5. Personal Responsibility
Clients are responsible for how they apply any information, recommendations, or strategies discussed during consultations or provided in written materials.
TextBack is not responsible for decisions made or actions taken based on the information provided.
6. Relationship and Social Guidance
Guidance related to communication, dating, and relationships is intended for educational purposes and general personal development.
TextBack does not promote manipulation, harassment, or unethical behaviour in social or dating interactions.
Users are responsible for ensuring their behaviour complies with applicable laws and respectful conduct.
7. External Factors
Communication, relationships, personal development, and lifestyle improvements are influenced by many factors outside the control of TextBack.
For this reason, TextBack cannot guarantee improvements or specific outcomes.
8. Website Content
All content provided on this website, including text, guidance, and educational materials, is provided in good faith for general informational purposes.
TextBack makes no warranties regarding the completeness, reliability, or accuracy of website content.
9. Changes to This Disclaimer
TextBack reserves the right to update or modify this Disclaimer at any time.
Any updates will be posted on this page.
10. Contact
If you have questions regarding this Disclaimer, please contact:
support@textback.co.uk